Privacy Policy
At Helplab Healthcare Pvt. Ltd. ("Helplab", "Company", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information received through our website and the rights available to you under applicable laws.
1. Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email Address
- Mobile Number
- Company / Hospital / Clinic Name
- City and State
- Profession (Doctor, Distributor, Retailer, Consumer, etc.)
- Message, enquiry or feedback submitted through the website
- Information submitted through career applications, distributor enquiries or business enquiries.
2. Information Collected Automatically
When you access our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Date and Time of Visit
- Pages Visited
- Website Usage Statistics
This information is collected only for security, website administration and performance improvement.
3. Purpose of Collection
Your information may be used to:
- Respond to your enquiries.
- Process business, distributor or customer requests.
- Provide information regarding our products and services.
- Improve website functionality and user experience.
- Process recruitment applications.
- Maintain communication records.
- Comply with legal, regulatory and pharmacovigilance obligations.
- Detect, investigate and prevent fraud or misuse of the website.
4. Product Information & Medical Disclaimer
The information available on this website is intended solely for general informational purposes and shall not be construed as medical advice, diagnosis or treatment.
Users are advised to consult qualified healthcare professionals before using any pharmaceutical product.
5. Adverse Event Reporting
Our website may provide a facility for reporting Adverse Drug Reactions (ADRs), product quality complaints, medical information requests or other product-related concerns. Any information submitted through such reporting mechanism shall be processed solely for the purpose of complying with applicable pharmacovigilance, drug safety, quality assurance and regulatory obligations under applicable laws.
Submission of an adverse event report or product complaint does not constitute an admission of defect, negligence, liability, causation, warranty or responsibility on the part of Helplab Healthcare Pvt. Ltd. Each report shall be independently evaluated in accordance with applicable scientific, medical and regulatory standards.
Helplab Healthcare Pvt. Ltd. reserves the right to seek additional information, conduct necessary investigations and take appropriate action, wherever required, in compliance with applicable laws and regulatory requirements.
6. Cookies
Our website may use cookies or similar technologies to:
- Improve website performance.
- Remember user preferences.
- Analyse website traffic.
Users may disable cookies through their browser settings; however, certain website features may not function properly.
7. Sharing of Information
We do not sell, rent or trade your personal information. Information may be shared only:
- With authorised service providers assisting in website operations.
- With regulatory authorities where required by law.
- During legal proceedings or governmental investigations.
- Where necessary to protect the Company's legal rights.
All third-party service providers are contractually required to maintain confidentiality.
8. Data Retention
Personal information shall be retained only for:
- Business purposes;
- Legal and regulatory compliance;
- Resolution of disputes;
- Enforcement of legal rights;
- Pharmacovigilance obligations, wherever applicable.
Thereafter, the information shall be securely deleted or anonymised.
9. Data Security
We implement reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration or destruction.
However, no method of electronic transmission or storage is completely secure.
10. Your Rights
Subject to applicable law, you may:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information, where legally permissible.
- Withdraw consent where processing is based upon consent.
- Request clarification regarding the processing of your personal data.
11. Third-Party Websites
Our website may contain links to third-party websites.
Helplab is not responsible for the privacy practices or content of such external websites.
12. Children's Privacy
13. Compliance with Applicable Laws
This Privacy Policy is governed by applicable Indian laws, including:
- Digital Personal Data Protection Act, 2023;
- Information Technology Act, 2000;
- Applicable rules, regulations and governmental guidelines.
